Wavell Room

Privacy statement (EU)

This privacy statement was last updated on April 24, 2020 and applies to citizens of the European Economic Area.

In this privacy statement, we explain what we do with the data we obtain about you via https://wavellroom.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

1.1 We use your data for the following purpose:

Contact – Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • Name, Address and City
  • Email address

The basis on which we may process these data is:

Consent obtained

Retention period

We determine the retention period according to fixed objective criteria: When the services are terminated or completed, or if it is deemed necessary to retain in order to contact individuals relating to their engagement with us at a later date

1.2 We use your data for the following purpose:

Payments

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Financial data
  • Other:

payment confirmation codes

The basis on which we may process these data is:

Consent obtained

Retention period

We determine the retention period according to fixed objective criteria: For as long as is required in the pursuit of supporting customers or donors for their transactions

1.3 We use your data for the following purpose:

Newsletters

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Other:

Interests, in order to facilitate targeted information delivery

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

1.4 We use your data for the following purpose:

To be able to comply with legal obligations

For this purpose we use the following data:

  • Name, Address and City
  • Email address

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

1.5 We use your data for the following purpose:

Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • Location
  • Visitor behavior
  • Other:

Collected via Jetpack and Google Analytics & Facebook. Refer to 3rd parties for privacy statements regarding cookies

The basis on which we may process these data is:

Legal obligation

Retention period

We retain this data until the service is terminated.

2. Sharing with other parties

We only share this data with processors and with other third parties for which the data subjects consent must be obtained. It concerns the following party or parties:

Processors

Name: Google Analytics
Country: USA
Purpose: Collection of anonymised user data for the purpose of data analytics to understand and enhance the user experience of the website

Name: Jetpack (Auttomatic)
Country: USA
Purpose: Collection of and processing of anonymised user data to understand user behaviour and to enhance the user experience of the website

Name: Facebook
Country: 
Purpose: via facebook pixel track anonymised user information

Third parties

Name: 
Country: 
Purpose: 
Data: 

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Statement

We have concluded a data processing agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

Wavell Room
Warminster
United Kingdom
United Kingdom
Website: https://wavellroom.com
Email: dataprotection@wavellroom.com
Phone number: via email

We have appointed a representative within the EU. If you have any questions or requests with respect to this privacy statement or for our representative, you may contact Data Protection, via dataprotection@wavellroom.com or by telephone on via email.

Annex

WooCommerce

This is a piece of software used to manage the sale of items to customers on our website.  We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.

Note: Further details are in our cookie policy.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for as is required to manage tax and accounting purposes. This includes your name, email address and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We only share some of this information with Stripe or Paypal for the processing of your payments.

Payments

We accept payments through Stripe.  When processing payments, some of your data will be passed to Stripe who manage and complete the payment process.  Information such as the purchase or donation total and billing information is subject to this.  Please see Stripe’s privacy statements for more information about their policies. We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Ninja Forms

Ninja Forms allows you to collect personal information

If you are using Ninja Forms to collect personal information, you should consult a legal professional for your use case.

What personal data we collect and why we collect it

Cookies

Popup Maker uses cookies for most popups. The primary function is to prevent your users from being annoyed by seeing the same popup repeatedly.

This may result in cookies being saved for an extended period of time. These are non-tracking cookies used only by our popups.

Below is a list of all cookies currently registered within your popup settings. These are here for you to disclose if you are so required.

Cookie Name Usage Time
pum-14918 Cookie used to prevent popup from displaying repeatedly. 1 month
pum-9940 Cookie used to prevent popup from displaying repeatedly. 1 month
Suggested text: We use anonymous cookies to prevent users from seeing the same popup repetitively in an attempt to make our users experience more pleasant while still delivering time sensitive messaging.

Analytics

Popup Maker anonymously tracks popup views and conversions.

How long we retain your data

Subscriber information is retained in the local database indefinitely for analytic tracking purposes and for future export. Data will be exported or removed upon users request via the existing Exporter or Eraser. If syncing data to a 3rd party service (for example Mailchimp), data is retained there until unsubscribed or deleted.

Where we send your data

Popup Maker does not send any user data outside of your site by default. If you have extended our subscription forms to send data to a 3rd party service such as Mailchimp, user info may be passed to these external services. These services may be located abroad.